Privacy Policy

‍1. Acceptance and changes to this Privacy Policy

This Privacy Policy forms part of, and is incorporated into, our Terms of Use (the “Terms”). By using the Website, and in particular by submitting your personal data via our contact form, you acknowledge that you have read and understood this Privacy Policy and the Terms and that you agree to be bound by them.

We may update this Privacy Policy from time to time. We will post the updated version on the Website and update the “Last updated” date at the top of the Policy. Where the changes are material, we will take appropriate steps to inform you (for example, by displaying a notice on the Website or, where feasible, by email). Your continued use of the Website after the effective date of the updated Privacy Policy will constitute your acceptance of those changes.

If you do not agree with this Privacy Policy, you should not use the Website or submit any personal data to us.

2. Data controller

For the purposes of applicable data protection law, including Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”), and where applicable, the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection Regulation (“EU GDPR”), the data controller of your personal data is:

FZCO MARKETJETRegistered in: UAERegistered address: UAE, CommerCity Dubai, Business Cluster - Building 3, BCB3 419-SD26

If you have any questions about this Privacy Policy or our processing of your personal data, you can contact us at:

Email: hello@marketjet.aiPostal address: UAE, CommerCity Dubai, Business Cluster - Building 3, BCB3 419-SD26

3. Personal data we collect

Because our Website is primarily informational and includes only a simple “Contact us” form, we collect a limited amount of personal data.

3.1 Data you provide to us

When you voluntarily contact us through the Website (for example, by using the “Contact us” form, by requesting a demo or by otherwise getting in touch), we may collect and process the following information:

• Full name
  
  
• Email address
  
  
• The content of your message and any other information you choose to include in the free text field
  
  
• Any other information you voluntarily provide to us (for example, your job title, company name, country/region, telephone number or other contact details, where such fields are present on the form or where you include such information in your message)

We encourage you not to provide more personal data than is reasonably necessary for us to respond to your enquiry.

3.2 Website usage data and cookies

When you visit and browse the Website, we may automatically collect certain technical and usage data, including:

• IP address
  
  
• Browser type and version
  
  
• Device type, operating system and settings
  
  
• Referring URLs and pages viewed, date and time of access
  
  
• Interaction data (such as clicks and scrolls, page response times and similar data)

We use Google Analytics and Google Search Console to help us understand how visitors use the Website, improve its performance and troubleshoot errors. These services may use cookies or similar technologies to collect Website usage information. Google acts as our service provider in this context.

You can find more information about how Google processes data in its role as an analytics provider in Google’s own privacy documentation and policies.

4. Legal bases for processing

We process your personal data only where we have a valid legal basis to do so under applicable data protection law. Depending on the context, we may rely on the following legal bases:

• Legitimate interests: We process your personal data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:
  
  
  • responding to your enquiries and communicating with you;
    
    
  • operating, improving and securing the Website;
    
    
  • analysing how the Website is used (for example through Google Analytics) to improve its content and user experience;
    
    
  • defending and enforcing our legal rights and managing actual or potential disputes.
    
    
• Consent: In limited circumstances, we may rely on your consent, for example if we introduce optional marketing communications and you choose to sign up. Where we rely on your consent, you have the right to withdraw it at any time by contacting us or using any unsubscribe mechanism provided.
  
  
• Compliance with legal obligations: We may process certain data where necessary to comply with our legal obligations, for example in relation to accounting, record‑keeping or responding to lawful requests from public authorities.
  
  

5. How we use your personal data

We use the personal data described above for the following purposes:

• To respond to your enquiries and communicate with you, including providing any information or assistance you request.
  
  
• To operate, maintain and improve the Website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting.
  
  
• To understand how visitors use the Website, measure the effectiveness of our content, and improve our user interface and messaging (for example, through Google Analytics and Google Search Console).
  
  
• To protect the security and integrity of the Website, including detecting and preventing fraud, abuse or security incidents.
  
  
• To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.
  
  

We do not conduct automated decision‑making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

6. How we share your personal data

We do not sell or rent your personal data to third parties.

We may share your personal data with the following categories of recipients, strictly on a need‑to‑know basis and subject to appropriate contractual safeguards:

• Service providers (processors):
  
  
  • Website hosting and infrastructure provider (currently Squarespace, Inc.);
    
    
  • Analytics and search performance providers (such as Google Analytics and Google Search Console);
    
    
  • Other IT, security, support and professional service providers engaged by us from time to time.

These providers are only allowed to process your personal data on our documented instructions and must implement appropriate technical and organisational measures to protect your data.

• Affiliates and group companies: Where relevant, we may share data with our affiliates for internal business, administrative and support purposes, in accordance with this Privacy Policy.
  
  
• Public authorities and other third parties: We may disclose your personal data if we believe this is reasonably necessary to:
  
  
  • comply with applicable laws, regulations or legal processes (for example, a court order or a lawful request from a public authority);
    
    
  • protect the rights, property or safety of the Company, our users or others;
    
    
  • detect, prevent or otherwise address fraud, security or technical issues;
    
    
  • establish, exercise or defend legal claims.

In the event of a corporate transaction (such as a merger, acquisition, reorganisation or sale of assets), your personal data may be transferred to the relevant third parties involved in the transaction, subject to appropriate confidentiality safeguards.

7. International data transfers

Our Website is hosted by Squarespace, Inc. and we may use other service providers located outside the United Kingdom and the European Economic Area (“EEA”), including in the United States.

Where your personal data is transferred to countries that do not provide the same level of data protection as the UK or EEA, we will ensure that appropriate safeguards are in place, such as:

• reliance on an adequacy decision (where applicable); or
  
  
• entering into standard contractual clauses or other appropriate contractual safeguards approved under applicable data protection law.

You can contact us using the details provided above if you would like more information about the safeguards we use for international data transfers.

8. Data retention

We retain your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In practice, this generally means:

• Contact form enquiries: retained for as long as reasonably necessary to respond to your request and, where applicable, to maintain records of our communications, usually not longer than 3 years unless a longer retention is required or justified (for example, in case of a dispute).
  
  
• Technical and analytics data: retained in accordance with our internal retention policies and/or the retention settings of our analytics tools (for example, Google Analytics), which are configured to retain data only for as long as needed for the purposes set out above.

We may retain certain data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

Once the applicable retention period expires, we will delete or anonymise your personal data in a secure manner.

9. Security of your personal data

We take appropriate technical and organisational measures designed to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include, where appropriate:

• limiting access to personal data to those employees, contractors and service providers who have a business need to know;
  
  
• using secure hosting and transport protocols;
  
  
• implementing access controls, authentication procedures and data back‑up measures;
  
  
• monitoring our systems for possible vulnerabilities and attacks.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and, where required, the relevant data protection authorities, in accordance with applicable law.

10. Your rights

Depending on where you are located and subject to applicable law, you may have some or all of the following rights in relation to your personal data:

• Right of access: to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data and information about our processing.
  
  
• Right to rectification: to have inaccurate or incomplete personal data corrected or completed.
  
  
• Right to erasure: to request the deletion of your personal data in certain circumstances (for example, where the data are no longer necessary for the purposes for which they were collected, or where you withdraw consent and there is no other legal ground for processing).
  
  
• Right to restriction of processing: to request that we restrict the processing of your personal data in certain circumstances (for example, while we verify the accuracy of your data or our legitimate interests).
  
  
• Right to data portability: to receive your personal data that you have provided to us in a structured, commonly used and machine‑readable format and, where technically feasible, to have it transmitted to another controller.
  
  
• Right to object: to object, on grounds relating to your particular situation, to our processing of your personal data based on our legitimate interests. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or unless processing is necessary for the establishment, exercise or defence of legal claims.
  
  
• Right to withdraw consent: where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details set out in section 2 above. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

You also have the right to lodge a complaint with your local data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us in the first instance.

11. Children’s privacy

The Website is not directed at, and we do not knowingly collect personal data from, children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us using the details in section 2, and we will take steps to delete such data from our systems.

12. Links to third‑party websites

The Website may contain links to third‑party websites or services that are not operated by us. If you click on a third‑party link, you will be directed to that third party’s site. Their own terms and privacy policies will apply to your use of those sites and services. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing them with any personal data.

13. Governing law and dispute resolution

This Privacy Policy, and any non‑contractual obligations arising out of or in connection with it, are governed by and shall be construed in accordance with the laws of England and Wales, as further described in our Terms of Use.

Any dispute arising out of or in connection with this Privacy Policy shall be resolved in accordance with the dispute resolution and arbitration provisions set out in the Terms.

14. Contact us

If you have any questions or concerns about this Privacy Policy, our processing of your personal data, or your rights, you can contact us at:

FZCO MARKETJETRegistered address: UAE, CommerCity Dubai, Business Cluster - Building 3, BCB3 419-SD26

Email: hello@marketjet.ai